- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
I highly recommend their expertise and super customer service.
Grand Rapids, MISuper service, quality work and speed. Fantastic! I highly recommend their expertise and super customer service.
The Real Deal
Grand Rapids, MII had a great experience and good value for my money. Scott was straight forward and honest with me. No up selling. After years of being disappointed by the big name outfits I went out of my comfort zone and tried 'one of the others'. My only regret was that after all these years I hadn't done so sooner. Parker Brake is the real deal. This isn't just a job for these guys. They like what they do and it's reflected in their workmanship.
Monti and his crew do amazing work ! I am always very satisfied and feel that I have been charged a fair price. I want to put in a good word for one of their technicians, Scott who works on my car. I can't thank him enough !
Been here twice and got fantastic and honest service. George is excellent! Thank you!
Had front struts and 4 tires put on our Chrysler 300M, they did a great job in a reasonable amount of time. Did it right the first time, didn't have to bring it back for something like most of the shops I've been to. Would definitely return to have more work done.