Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 616-243-7769 or make an appointment online!
Know Your Rights
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The Real Deal
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Monti and his crew do amazing work ! I am always very satisfied and feel that I have been charged a fair price. I want to put in a good word for one of their technicians, Scott who works on my car. I can't thank him enough !
Been here twice and got fantastic and honest service. George is excellent! Thank you!
Had front struts and 4 tires put on our Chrysler 300M, they did a great job in a reasonable amount of time. Did it right the first time, didn't have to bring it back for something like most of the shops I've been to. Would definitely return to have more work done.